Shipping policy

SunCove Shipping Policy

At SunCove, we are committed to making shopping simple and convenient for families around the world. We offer free worldwide shipping on all orders placed through suncove.store.

This Shipping Policy explains our shipping process, delivery estimates, and customer responsibilities.

Free Worldwide Shipping

SunCove offers free shipping to all locations worldwide.

There is no minimum order value required to receive free shipping. Shipping costs will be shown as free at checkout.

Order Processing Time

After your order is placed, we begin processing it as quickly as possible.

Order processing usually includes:

Payment confirmation
Order verification
Product preparation
Packaging
Dispatch to the shipping carrier

Most orders are processed within a reasonable timeframe. Processing times may be longer during peak seasons, holidays, promotional events, or periods of high order volume.

Estimated Delivery Time

Estimated delivery time is typically:

7–10 business days

Delivery time may vary depending on your location, local postal service, customs processing, weather conditions, holidays, or carrier delays.

Please note that business days do not usually include weekends or public holidays.

Worldwide Delivery

We ship internationally to customers around the world. Delivery availability may depend on local carrier service and regional shipping conditions.

Some remote areas may require additional delivery time.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other charges may be applied by your local customs authority.

These charges, if applicable, are the responsibility of the customer. SunCove does not control customs fees and cannot predict whether such charges will apply.

We recommend checking with your local customs office if you have questions about import duties or taxes.

Shipping Confirmation

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking details, if available.

Tracking information may take some time to update after the package has been handed over to the carrier.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

SunCove is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@suncove.store. We will do our best to assist you before the order is shipped.

Lost or Delayed Packages

While most orders arrive within the estimated delivery window, delays can occasionally occur due to carrier issues, customs clearance, weather, holidays, or other circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us at support@suncove.store so we can help review the situation.