Refund policy

SunCove Return and Refund Policy

At SunCove, we want every family to feel confident when shopping with us. We carefully select kids sun hats and related outdoor accessories designed for comfort, style, and everyday use. If you are not fully satisfied with your purchase, we offer a simple and customer-friendly return and refund policy.

This Return and Refund Policy applies to purchases made through our website: suncove.store.

30-Day Free Return and Refund Policy

We offer free returns and refunds within 30 days of the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

The item must be returned within 30 days of delivery.
The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must include its original packaging, tags, labels, and accessories where applicable.
The item must not be damaged, altered, or affected by misuse.

If your return meets these conditions, we will process your refund after receiving and inspecting the returned item.

How to Start a Return

To request a return, please contact us at:

Email: support@suncove.store
Phone: +1 (778) 388-8057

Please include the following information in your return request:

Your full name
Order number
Email address used for the purchase
Reason for the return
Photos of the item, if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Free Return Shipping

SunCove offers free return shipping for eligible returns within 30 days of delivery.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank, card provider, or payment service to complete the refund.

Shipping charges are not applied because SunCove offers free worldwide shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@suncove.store.

Please include clear photos of the issue so we can review the case quickly. If the item is confirmed to be damaged, defective, or incorrect, we will offer a suitable solution, such as a replacement, refund, or return.

Non-Returnable Items

For hygiene and quality reasons, we may not accept returns for items that:

Have been worn, washed, used, or altered
Are missing original packaging, tags, or accessories
Are damaged due to misuse, improper care, or normal wear and tear
Are returned after the 30-day return period

Exchanges

If you would like a different color, size, or style, please contact us at support@suncove.store. Depending on product availability, we may assist you with an exchange or guide you through the return and reorder process.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@suncove.store.

If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already been shipped, you may request a return after delivery under this policy.